Our tour programme requires a minimum of 20 participants. If there are insufficient participants, notification of cancellation will be given no later than 21 days before tour departure. You will be notified through your travel agency if the tour is cancelled due to insufficient participation.
If the tour operates despite insufficient participation, guiding services may be provided in English.
Where the itinerary specifies only a hotel category without naming the hotel(s) and/or lists alternative hotels for the same destination, your agency will inform you of the hotel(s) 48 hours before departure.
Child discounts apply to one child within the eligible age group sharing with 2 adults. A bed is not guaranteed at hotels for children aged 0-2.
Hotel breakfasts included in the tour programme reflect the breakfast traditions of the country visited and generally consist of a limited menu known as a continental breakfast, comprising butter, jam, bread, tea or coffee. Groups may be served in a separate room allocated to them.
As tour flights are booked with group tickets, flight times may change. You can confirm the latest flight details with your agency. Your agency will provide the updated times with the tour information.
Tour flight times must be confirmed before purchasing domestic flights. Guests who purchase their domestic connecting flights independently from a provider other than the agency cannot request any refund from the agency if the tour is cancelled by the agency or flight times change. By purchasing the tour, guests accept in advance any financial or non-financial losses that may arise from the cancellation or modification of the tour. Fly Express cannot be held responsible for such circumstances. Fly Express is not responsible if guests who arrange their own domestic flights miss their international flights due to delays, flight cancellations or similar reasons.
Under airline rules, if the outbound flight on a round-trip ticket is not used, the airline will cancel the return flight.
Guests joining the tour without flights must make their own way to the tour's starting point and arrive on time. Otherwise, they will be responsible for arranging all their own transfers.
Fly Express is not responsible if guests are unable to take their flight because they are not at the specified airport at the times advised in accordance with airline rules, fail to complete check-in and boarding procedures on time, or complete these procedures on time but are unable to board the aircraft. Guests who miss their flight are responsible for all expenses required to join the tour, including new round-trip flight tickets and transfers at the destination.
Tour participants are responsible for their personal belongings, bags, suitcases, passports / identity documents. Fly Express is not responsible for items that are left behind, lost or stolen. If forgotten items are found, there is no obligation to return them to the country and/or their owner, and any costs incurred in returning them are payable by the owner.
In cases of illness, loss, theft or similar incidents, the guide cannot accompany guests individually, as the guide's priority is to keep the group together and ensure the tour continues.
When purchasing the tour, you must provide your name as it appears in your passport, your date of birth and your passport number accurately. Flight tickets are issued using this information. Any ticket cancellation or change penalties resulting from incorrect information will be charged to you.
VISA
Turkish citizens do not require a visa for Japan. Passports must be valid for at least 6 months from the tour end date.
Guests travelling on Turkish green passports issued more than 10 years ago must renew their passports. Otherwise, they may be denied entry to their destination country and/or boarding by the airline. In such cases, responsibility rests with the passenger.
The visa information provided in the programme applies to citizens of the Republic of Türkiye. Guests holding passports issued by other countries should obtain visa information from the relevant consulates.
Immigration officers have the authority to deny you entry to the country. Fly Express is not responsible for this; responsibility rests with the passenger.
To avoid problems with border officials upon arrival in the destination country, passports that are torn, worn, water-damaged and/or have sustained similar damage must be renewed. If the destination country requires a visa for Turkish citizens, the relevant visa must be in the new passport. Otherwise, responsibility rests with the passenger.
When guests under 18 travel alone or with only one parent, border police may request a document showing the consent of both parents upon entry or exit. We therefore advise guests under 18 and their parents to pay particular attention to this requirement.
